Support — Jornio

Plain-language summary

Use the public support form or email for account, product, bug, and general safety questions.
Use the dedicated forms and instructions for privacy, account deletion, copyright, NCII removal, and moderation appeals so the right process receives the request.
Jornio support is not an emergency or crisis service. In immediate danger in the United States, call 911; for suicide or mental-health crisis support, call or text 988.
Never send Jornio your password or unnecessary sensitive documents.

How we can help

Use the support form or email support@cadenium.com for account access, product problems, bug reports, general safety concerns, or questions about Jornio.

Do not send passwords, payment information, government identifiers, medical records, or copies of illegal or intimate material through a general support request.

Urgent help

Jornio is not an emergency service and support is not monitored as a crisis line.

If you or someone else is in immediate danger in the United States, call 911. For suicide, mental-health, or substance-use crisis support, call or text 988 or visit https://988lifeline.org/ Opens in a new tab..

For non-consensual intimate imagery, start an urgent no-account report instead of waiting for general support.

Choose what you need

Need	What to do
Account access, product question, bug, or general report	Open the support form
Privacy or data-rights request	Start a privacy request or read the Privacy Policy
Consumer health data request	Start a privacy request or read the health-data notice
Delete an account	Use `Settings > Account > Delete account` in the app or start a web request
Non-consensual intimate imagery	Start an urgent report or read the removal process
Copyright notice or counter-notice	Read the copyright process
Moderation appeal	Start an appeal or read the appeal process
Report content, an account, a request, or a conversation	Use the in-product Report action where available and read how reports are handled
Stop another account from interacting with you	Use the in-product Block action

What to include in a support request

Provide only what is reasonably needed:

the email, username, or account identifier connected to the issue;
the device, operating-system version, and Jornio app version for a technical problem;
the relevant Journey, Episode, comment, request, conversation, or URL;
a concise description of what happened and when; and
screenshots only when they are safe, lawful, and necessary.

Do not download or redistribute suspected CSAM or non-consensual intimate imagery for a support request. Provide its Jornio location and use the specialized process.

Account verification and response

We may verify account control before discussing or changing account information. Jornio will never ask for your password.

Support availability and expected response handling: Response times vary by request type, urgency, and volume; any legally required deadline still applies.

Urgent safety matters are prioritized based on credible risk, but general support cannot guarantee real-time review.

Accessibility and communication needs

If a disability or communication need makes the standard support form difficult to use, contact support@cadenium.com and describe the accommodation you need without including unnecessary sensitive information.

Legal Center

Contact details

Operator: Cadenium LLC

Mailing address: 1209 Mountain Road Pl NE, Ste N, Albuquerque, NM 87110, USA

Support form: Open the support form

Support email: support@cadenium.com

Privacy email: privacy@cadenium.com